Refund & Return Policy

At Zova Outfits, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our return and refund policy is designed to make the process simple and hassle-free.

1. Returns

  • Items can be returned within [7/14] days of delivery.

  • Products must be unused, unwashed, and in their original packaging with all tags attached.

  • Sale, clearance, or discounted items may not be eligible for returns.

2. Exchanges

  • If you wish to exchange an item for a different size, color, or style, you can request an exchange within the return period.

  • Exchanges are subject to product availability.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within [5–10 business days].

  • Shipping costs (if any) are non-refundable.

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Worn, damaged, or altered clothing.

  • Intimate wear or hygiene-related products.

  • Final sale or clearance items.

5. Shipping for Returns

  • Customers are responsible for the shipping costs of returning items unless the product is faulty or incorrect.

  • We recommend using a trackable shipping method to ensure safe delivery.

6. Damaged or Wrong Items

If you receive a defective, damaged, or incorrect item, please notify us immediately. We will arrange for a replacement or issue a full refund at no extra cost to you.

7. Changes to This Policy

We may update or modify this Refund & Return Policy at any time. Any updates will be posted on this page.